FAQ

The right product depends on whether your vehicle supports wired or wireless CarPlay/Android Auto. For wired-only support, choose CAST+; for both wired and wireless, choose CAST+ or OTTOCAST; for wireless-only support (such as BMW), choose OTTOCAST; for neither, choose the 11.4-inch All-in-One. Tell us your vehicle model, year, and trim and we can check.

Your phone model does not matter. iPhones connect through CarPlay and Android phones through Android Auto. CAST+, OTTOCAST, and All-in-One have built-in Android, so apps work independently of your phone. Only CAST Lite requires a phone to operate.

CAST Lite connects your smartphone's CarPlay/Android Auto wirelessly to the vehicle display. CAST+ is an AI BOX that runs supported apps on its own Android system. Explore CAST Lite for wireless smartphone connectivity, or CAST+ to use apps directly on the device. CAST Lite does not support independent app installation or standalone video playback.

Choose based on your vehicle's connection type and the experience you want. CAST+ connects to wired CarPlay/Android Auto vehicles and provides an on-device LCD and screen restoration. OTTOCAST i3 is for factory wireless CarPlay vehicles, with wireless display connectivity, 8GB RAM, and 128GB storage. Tell us your vehicle model, year, and trim and we can recommend a compatible model.

Use video content after parking. The CAST+ Curtain app hides the screen while driving and displays it again when stopped. While driving, focus on navigation guidance and audio.

Even within the same brand, connection requirements vary by model, year, trim, and factory display specifications. Before purchasing, provide your vehicle information and how it supports CarPlay/Android Auto so we can check. See the vehicle/device compatibility guide for models requiring connection checks and usage conditions.

Use the included genuine data cable to connect to the vehicle's data-capable USB port, then launch CarPlay on the factory display. Charging-only cables cannot display the screen. If there are multiple ports, try another one. If it still does not work, restart the device and contact customer service at 1688-9256.

Bluetooth conflicts between the phone and vehicle are a common cause. Completely remove the phone from the vehicle's Bluetooth list and try again. Check media volume and factory system updates. If the issue persists, delete all registered devices and register only CAST again.

Go to Settings > Other Settings and disable auto-update blocking, then update apps in the Play Store and try signing in again. We recommend turning blocking back on after updating. Netflix and Disney+ may require separate steps due to app policy changes; please contact support.

It stays connected at a reduced speed. The 30GB plan continues at 1Mbps for music and low-resolution video; the 60GB plan continues at 4Mbps for standard-quality viewing. You can also use a phone hotspot or Wi-Fi if needed.

CAST+ uses its built-in battery and hibernation to restore the previous screen approximately 6–7 seconds after the engine restarts. This may vary with battery level and vehicle conditions. With OTTOCAST and CAST All-in-One, launch the desired app after power-on; with CAST Lite, reconnect your smartphone.

CAST+, OTTOCAST, and CAST All-in-One restrict banking, securities, and mobile payment apps that check device security, as well as some authentication, security, and online-course apps. Please use your smartphone for financial transactions.

CAST+ offers a 3-year 60GB plan at KRW 40,370/month, or 5-year plans with 30GB at KRW 19,800/month or 60GB at KRW 26,400/month. The OTTOCAST 5-year 30GB plan is KRW 19,800/month. All prices include VAT. After the data allowance is used, 30GB plans continue at 1Mbps and 60GB plans at 4Mbps.

CAST+ 3-year/5-year and OTTOCAST 5-year plans require a one-time SIM and activation fee equal to one month of the selected plan. Monthly data fees are then paid directly to LG U+. Check the relevant subscription page for product-specific terms.

Apply through the official sales page. Our team will call to confirm vehicle compatibility, verify your identity, explain the plan, and send the signup form link. Once the form is completed, the LG U+ line is activated. Devices with SIM and APN setup completed ship the same day if activation finishes by noon. On arrival, simply connect to the vehicle USB port.

Cancellation more than 14 days after activation incurs an early termination fee, which decreases in proportion to the period used from the plan's base amount: KRW 583,000 for 30GB/5 years, or KRW 649,000 for 60GB/3 or 5 years, including VAT. For example, cancelling a 30GB 5-year plan after 12 months costs approximately KRW 466,000. Tell us your activation date and plan and we can calculate it.

No. The device remains yours after contract expiry or cancellation and need not be returned. You can continue using it with Wi-Fi, a hotspot, or another SIM. Separate rules apply to withdrawal within 14 days of activation.

The product is made by WAGLE MEDIA Co., Ltd.; only the data plan is provided through the LG U+ M2M partnership. You pay plan fees and termination charges directly to LG U+. Product, activation, and after-sales inquiries are handled by WAGLE MEDIA customer service at 1688-9256, rather than LG stores.

Standalone CAST+ has a 3-year warranty; standalone CAST Lite, OTTOCAST, and CAST All-in-One have 1 year. CAST+ and OTTOCAST subscriptions include free after-sales service for the contract term, except for clear user fault. LCD repairs on standalone CAST+ purchases are chargeable. See the warranty and service guide for product-specific terms.

Failures during normal use within the warranty period, and recurrence of the same-part failure within 2 months of a paid repair, are repaired free. Repairs are chargeable after warranty expiry, or for misuse, water damage/corrosion, natural disasters, or unauthorized disassembly/modification (including firmware). Charges are parts + labor + 10% VAT.

It takes about 1 week on average including return shipping, and may take longer if extended testing is needed. Shipping for courier service within warranty is free. Customers pay for out-of-warranty service, paid repairs, or shipping through a courier other than the designated carrier.

Subscription orders may be withdrawn within 14 days of activation; unopened products can be returned and refunded. For change-of-mind returns after opening, settlement terms vary, so check with an advisor. Standalone purchases can be returned within 7 days of receipt. Change-of-mind returns incur KRW 6,000 round-trip shipping; the company pays shipping for defective products.

We follow the Korea Fair Trade Commission's Consumer Dispute Resolution Standards. Major defects within 10 days of purchase qualify for exchange or refund; within 1 month, free repair or exchange. A third recurrence of the same defect, or fifth recurrence across multiple parts, qualifies for exchange or refund of the purchase price. The subscription's 14-day withdrawal right is separate.