PURCHASE GUIDE
Official purchase channels
Orders and shipping
Purchases and payments are made through the official shop or official Naver Store. Standalone products ship the same day for orders placed before 3 p.m.; subscription products ship the same day if activation is completed by noon. Later submissions and weekend/public-holiday orders ship in sequence on the next business day. Standard domestic shipping and additional delivery charges for remote and island areas are free. Timing may vary with stock and logistics conditions.
Cancellations, exchanges, and returns
[Standalone products] Withdrawal (return) is available within 7 days of receipt. For change of mind, the customer pays KRW 6,000 round-trip shipping (KRW 3,000 each way); for defects, the company pays. Major defects within 10 days of purchase qualify for exchange or refund; within 1 month, free repair or exchange (Consumer Dispute Resolution Standards). [Subscriptions] Withdrawal within 14 days of activation — Unopened products may be returned/refunded; change of mind after opening is settled case by case (confirm with an advisor); incompatibility or product damage requires separate review. After 14 days, cancellation is early termination and incurs a fee. Cancellation/refund procedures vary by dispatch stage and will be confirmed through support. [TIGMA] Apply using the exchange/return button in Naver order history; detailed deadlines and fees follow the notice at the bottom of the product page. [Contact] 1688-9256 / https://pf.kakao.com/_xabsxbG / Naver Cafe · The latest official shop policies are those on the Cafe24 product pages